Swiss Life Sciences Group PLC needs to gather and use certain information about individuals. We are committed to protecting your personal data, and we respect your privacy. This privacy notice will inform you about the type of personal data we collect: through the use of our sites, any information you may provide when you sign up for a newsletter, make an enquiry, purchase a product, enter into a contract with us, supply us with a product, open an account with us or correspond with us by phone, email or otherwise. It explains how we at Swiss Life Sciences Group PLC use, disclose and protect that information.

Our data protection representative is responsible for overseeing questions about this privacy notice. If you have any questions about it, including any requests to exercise your legal rights, please contact us using the details below.

The Data We Collect:

  • Identity data: including title, first name, middle name, surname and job title.
  • Contact data: including billing address, delivery address, email address, and telephone numbers.
  • Financial data: including bank account and payment card details and invoice address.
  • Transaction data: including payments to and from, and purchase history.
  • Profile data: including username and passwords.

We will not collect any special categories of personal data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trades union membership, information about your health, or genetic and biometric data. We do not collect any data about criminal convictions and offences.

How We Collect Your Data

  • Direct interactions: you may give us your identity, contact, and financial data by face-to-face meeting or by corresponding with us by post, phone, email, or otherwise.
  • You open an account with us.
  • Enter into a contract with us.
  • Place an order with us.
  • Create an account on our websites.
  • Subscribe to our newsletters.
  • Request marketing to be sent to you.
  • Your details are supplied to fulfil a marketing requirement (for example, a gift is sent to you at our customer’s request).
  • Third parties or publicly available sources.
  • Identity and contact data from data brokers or aggregators.
  • Identity and contact data from publicly available sources, such as Companies House in the UK and the Electoral Register based inside the EU.

How We Use Your Data

We will only use your personal data as the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To process, evaluate, and respond to your enquiries.
  • To register you as a customer.
  • To process and deliver your order.
  • To manage our relationship with you.
  • To perform the contract that we are about to enter into or have entered into with you.
  • To send you newsletters and/or industry-related updates.
  • To make you aware of our goods and services that may be of interest to you.
  • To verify your identity.
  • To operate, evaluate and improve our business.

If You Do Not Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods). In this case, we may be unable to process an order for a product and fulfil our contract with you. We will notify you at the time if this is the case.

Disclosures of Your Personal Data

We may have to share your personal data to fulfil our contract with you. These may include:

  • Internal third parties, such as our employees, or officers and legal entities within the company.
  • External third parties, including specialist IT support, suppliers, and subcontractors, for the performance of our website and our contracts.
  • Courier companies to deliver your order, including DHL, Yodel, FedEx, DPD, APC, Hermes, Royal Mail and Interlink.
  • Third-party freight agents to deliver your goods
  • Card payment solutions, including WorldPay, PayPal and First Data Merchant Solutions.
  • Third parties to whom we may choose to sell, transfer or merge parts of our business or assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens within our company, the new owners may use your data as per this privacy policy.

We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your data for their purposes and only permit them to process your data for specified purposes and under our instructions.

Data Security

The security of your data is fundamental to us. We are committed to protecting the personal information we collect about you. We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. Your personal data is processed only on our instructions and is subject to a duty of confidentiality. We have procedures in place to deal with a suspected data breach. We will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your data for as long as necessary to fulfil the purposes we collected it for, satisfying any legal, accounting or reporting requirements. To determine the length of retention, we will consider: the amount, nature, and sensitivity of the personal data; the possible risk from unauthorised use or disclosure; the purpose for which we process your personal data; and whether we can achieve those purposes through other means and the applicable legal requirements.

Your Legal Rights

  • If you advise us that the data we hold about you is incorrect or incomplete, we will correct and complete the information as soon as possible.
  • You have the right to request that your personal data be deleted. We will delete your information immediately, unless continued retention is necessary and permitted by law.
  • You have the right to object to us processing your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
  • You have the right to request that we suspend processing your data, but hold it for you, if the data we hold is inaccurate, the processing is unlawful, or we no longer need the personal data. Once restricted, we will only continue to process your data if you consent or we have a legal basis for doing so.
  • You have the right to access information held about you, and any access request will usually be free of charge.
  • You have the right to receive a copy of your personal data that you gave to us.
  • You may withdraw your consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.
  • We may need to request specific information from you to confirm your identity and ensure your right to access your personal data.
  • We will try to respond to legitimate requests within one month. Occasionally, it may take us longer if your request is complex or you have made several requests. In this case, we will keep you updated.

Third-Party Links

Our websites may include links to third-party websites, plug-ins and applications that operate independently from us. We have no control over these websites and would encourage you to read the privacy policy of every website you visit.


Our sites and services are not intended for children, and we do not knowingly collect any data relating to children. If you become aware that your child, any child under your care, or a person otherwise unable to provide valid consent, has provided us with information without a parent or guardian’s consent, please contact us immediately.

Changes to this Privacy Policy

We reserve the right to change or add to this privacy policy from time to time. Any changes in the future will be posted to this page. The date of the most recent update will be posted at the top of this page.